Everybody complains about SPAM so we have tightened the SPAM filtering system. Yes some legitimate email goes into your junk folder and you need to “Whitelist” these email addresses and they should no longer get blocked. To add an email to the trusted sender list just right click on the email in the junk folder (in the web portal)  click on Actions then Unblock Sender.

Why do they get into the junk folder in the first place?
– Well the sender has failed more than one of our SPAM tests and therefore deemed to be SPAM.

We run 35 spam tests and rate the message for the possibility it is SPAM.